I have lost access, how do I get it back?

If you’ve suddenly lost access to some or all IOPscience journal or ebook content, there are a couple of quick checks that can help you get back on track.

1. Confirm your institution’s subscription

Start by contacting your head librarian to make sure your institution still subscribes to IOPscience content. This is the fastest way to rule out any subscription changes.

If your librarian confirms that your institution does still have an active subscription, please move on to the next step.

2. Contact Customer Services

Our Customer Services team can investigate access issues, and the more detail you can share, the faster we can help. When you get in touch, please include the following information:

• Have you been able to access IOPscience content before?
• When did you last have access?
• Are you the only person affected, or are others at your institution experiencing the same issue?
• Are you aware of any recent changes to your institution’s network (for example, VPN updates, firewall changes, or new IP ranges)?
• Are you unable to access a specific article or journal, or is all IOPscience content unavailable?
• Have you seen any error messages? If so, please provide the exact wording or attach a screenshot.

Sharing these details helps our team understand what’s happening and resolve your enquiry as quickly as possible.

If you have any further questions, please contact our Customer Service team.