How do I reset my COUNTER login details?

To reset your login details, you can use the ‘Forgot Password’ link from the main COUNTER login screen Or use the following link 

**If you do not receive the password‑reset email, please check your spam/junk folder.**

You will be asked to answer your security question. Once this is completed successfully, an automated email containing your new password will be sent to you.

Please contact our Customer Service team should you need further assistance.