Can we use a proxy server to access our Subscribed Content?

Yes. Many institutions choose to route remote-user access through a proxy server. While this approach is common, proxy technologies vary significantly in how they are set up and maintained. Because of this, we are unable to provide formal support for proxy servers and cannot guarantee every proxy setup will work smoothly with our systems. If you experience access issues, please contact your proxy vendor’s support team for assistance.

Proxy IP Address Registration:

If your institution uses a proxy service, please share the proxy IP address(es) to the support team at TheIPRegistry. Once received, they will authenticate the IP information to enable access to your subscribed content.

Please note:

• Only IP addresses registered solely to your institution can be added.
• Shared or publicly used IP addresses cannot be registered.

If you have any further questions, please contact our Customer Service team.